People Skills and Professionalism

This course is designed to provide an understanding of how to project a more professional image to create credibility and respect. It will also help build stronger relationships with coworkers, managers and employees.

The Problem

• The workplace has become a casual and stressful environment
• We do not respect or value others opinions and differences
• Our professionalism needs work

Our Solution To Learn...

• What is means to be a professional
• The benefits of being professional
• How to create and project a positive image
• Skills to work positively and professionally with others
• How to communicate more professionally
• Ways to “sell” yourself and your ideas to others

Course Outline

People Skills:

Professionalism: Defined, qualities of a professional, benefits of being professional

Projecting A Positive Image: First impressions, visual cues, little things that count

Working With Others: Understanding behaviors, building relationships

Networking: Where to network, how to network • Communicating Professionally: Written etiquette (letter and email), verbal etiquette (phones and meetings), the words you say, how you say it

Marketing Yourself: Selling ideas, selling yourself, gaining confidence

Action Plan For Success: