Develop Your Customer Service With TrainSmart
“Customer satisfaction is worthless. Customer loyalty is priceless.” -Jeffrey Gitomer
Your customers have choices about where to buy products or services. Do you make it easy for your customers to do business with you? Do your managers lead by example? Do your employees understand the value of loyal customers? Are you meeting and exceeding customer expectations? If you answered no to any of these questions, TrainSmart’s customer service workshops can help you make the necessary changes to create a culture of customer loyalty.
What do customers expect? Your organization needs to go beyond being polite and focus on delighting the customer. That means serving the customer with care and confidence, solving problems and not make excuses, listening to their needs and fulfilling them, being knowledgeable and communicating effectively, and having processes in place that support the efforts of your front line customer service personnel.
TrainSmart's Customer Service Training programs will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations. We tailor activities to fit your specific organizational needs. All of our programs include the opportunity to improve and strengthen communication skills, telephone and greeting skills, listening, asking questions, problem solving abilities, and managing difficult customers.
Are you ready for a culture change to improve customer loyalty? Call us today, at 800-807-8030.
Customer Service Training Programs We Offer:
Customer Service Essentials: CustomerSMART:This dynamic, hands-on and practical workshop will help your organization impact the bottom line with improved customer service skills.
Customer Service Excellence Training: This workshop will teach participants what it takes to win with their customers using the principles of the four steps to quality customer service.
It's Not My Fault, But It's My Problem: In this one day facilitated, interactive discussion participants will be called upon to shift the way they think about how to deal with customer issues.
Automotive Dealership Customer Service Program: This workshop will help everyone in your automotive dealership understand their role in providing an exceptional customer experience that goes beyond just customer satisfaction.
Customers We've Developed Customer Service Training Programs For:
- The Nielsen Company
- Thermo Fisher Scientific
- Cole Parmer
- The Penray Company
- Baker Bros.
- Boys & Girls Clubs of Santa Monica
- By The Hand
- Eisenmann Corporation
- Staff Management
- Safer Foundation
- Claremont University Consortium
- Luna Carpet
- Cotter Consulting
- Deerfield School District
- First Alert
- Five Star
- Fiduciary 360
- Howard Orloff Imports
- Illinois Action for Children
- UL International