Supervisory Management Training Program

Objective

To identify, sharpen and practice the critical skills needed for supervising an effective team.

Format

A series of 3 – 4 hour workshops designed to introduce new skills and provide an assignment for skill application on the job between each session.

• Pre-Work – Be prepared to discuss and work on a specific issue (Discussion)
• Traits of an effective supervisor – Small group brainstorm and discussion
• Stages of Team Development – Mini-lecturette and discussion
• Ground rules – Intro and setting ground rules for session
• Interactive Activity – Toxic Waste or Bridge & Tower (building exercise)
• Active Listening and Feedback – Intro of model, exercises and practice
• Assignment

Session 2:

• Review of Session 1
• Team Activity – Consensus Building/Survival Type -
• Problem Solving and Decision Making – Intro of models and practice
• Communicating Respectfully (Conduct MBTI or review?) – Instrument and discussion
• Handling Conflict – (Killmann Instrument) – Instrument and discussion
• Assignment

• Setting goals, expectations and priorities – Tips for goal setting and work agreements
• Coaching for better performance – Using coaching skills for development
• Empowering others (includes delegating)
• Keeping stress in check
• Wrap-up
• Each session will be highly experiential and interactive. Videos, case studies and role plays can be mixed and matched to increase interest and retention.