Removing Barriers To Peak Performance

Class Length 1 Day
Prerequisites: None

Overview

To understand performance, you must grasp the behavior structures that underpin, support, and drive successful performance. When faced with a barrier, people move through these four phases. Often you move through one or more phases quickly only to get bogged down in another. Effective leadership can help individuals and groups move through the phases effectively and efficiently. The four phases are:

• Denial
• Resistance
• Exploration
• Commitment

This program explores the danger and opportunity associated with each phase, and defines methodologies for moving individuals and organizations through them effectively and efficiently.

The Problem

Too often, employees get hung up on issues, changes, personalities, policies, and procedures that prevent them, and consequently their organization, from achieving peak performance.

Our Solution
To Learn...

• About the barriers.
• How to recognize the signs of each barrier.
• The steps necessary to avoid, or reduce the impact of each barrier.

Course Outline

• Phases of Transition
• Different Stages Require Different Strategies
• Dealing with Resistance
• Strategies for Managing Each Phase
• Conflict
• Evaluate Your Behaviors for Abrasiveness
• Patterns of Difficult Behaviors
• Effective Coping
• Listening
• Effectively Handling an Angry Employee
• Creating Team Involvement
• Building a High Performance Team
• Reinforcement
• The Case of Ellen Graner
• Sexual Harassment
• Upstaging
• The OPM Agency
• Working with Conflict
• To Tell the Truth