Employee Performance Management

Employee performance appraisals help improve business results through individual and team performance. Measuring employee, team, department and even organizational performance can be a daunting task. TrainSmart uses its performance management system as a tool to build relationships between supervisors and employees. TrainSmart designs a customized performance management system that is unique to the organization's culture and needs.

There are three basic reasons for making an employee performance appraisal. The first reason is to encourage good behavior or to correct and discourage below standard performance. People who perform expect a reward, even if it is only recognition. Secondly is to satisfy employees' curiosity about how well they are doing. Lastly, to provide a firm foundation for later judgments that concern and employee's career.

Who should attend: Managers, supervisors and anyone who is responsible for helping employees perform at their highest potential will benefit from this training.

Performance Management Objectives:

• Understand the Performance Management Cycle
• Identify and clearly communicate goals and expectations
• Identify and resolve performance problems
• Understand the documentation requirements in the performance management cycle.
• Know when to contact Human Resources and what data to provide
• Give a constructive and effective performance evaluation

Performance Management Outline:

Performance Management Defined

Setting Goals and Expectation: Identifying Goals and Communication Goals

Identifying Performance Problems:

Coaching and Feedback: Communication Styles, Forms of Coaching and Feedback, and Documentation

Counseling: When to provide counseling, Documentation

Performance Evaluations: Principles of Performance Evaluations, Gathering Data, Documentation, Giving a Performance Evaluation

Working With Human Resources:

Scenarios