Managing Employee Performance

Managers, supervisors and anyone who is responsible for helping employees perform at their highest potential will benefit from this training.

The Problem

• Employees not meeting goals and expectations
• Frustrated managers
• Inadequate documentation around employee problems
• Difficulty in putting together and delivering performance evaluations

Our Solution To Learn...

• The performance management cycle
• To identify and clearly communicate goals and expectations
• To identify and resolve performance problems
• The documentation requirements in the performance management cycle
• When to contact Human Resources and what data to provide
• To give a constructive and effective performance evaluation

Course Outline

Defining The Process:

Setting Goals and Expectations: Identifying goals, communicating goals

Identifying Performance Problems:

Coaching and Feedback: Communication styles, forms of coaching and feedback, documentation

Counseling: When to provide counseling, documentation

Performance Evaluations: Principles of performance evaluations, gathering the data, documentation, giving a performance evaluation

Working With Human Resources/Employee Relations:

Scenarios: