Operations Management

Class Length 1-2 Days
Prerequisites None

Overview
Effective Operations Management begins and ends with the customer. The modern view is that every member of the organization has customers at the next processing stage. This seminar focuses on continuous improvement issues, team issues, process issues, and data analysis.

The Problems

• Do your employees realize that they are “operations managers?”
• Are your employees aware of the “real” customer chain?

Our Solution
To Learn...

• The planning and controlling issues of Operations Management.
• The way to gather relevant data.
• How to develop a plan.

Course Outline

• Overview of Operations Management
• Design and Control for Customer Satisfaction
• Managing Continuous and Repetitive Operations
• Cost Analysis