Retail Industry

From corporate down to the retail facility, processes, technology and communication must all work together for a successful retail organization.  TrainSmart has worked with many levels of the retail business.  Our ability to carefully assess and analyze needs and provide creative solutions has allowed us to provide technology training, customized presentation skills training and coaching, customer service workshops and improve meeting facilitation skills.

Retail Clients include: 

Luna Carpet

• Instructional Design, development and production of a customer service program.
• Delivery and coaching of a train the trainer workshop.

Moore Business Forms

• Authored a simulation of a proprietary Excel spreadsheet application used by nationwide sales staff.

Spiegel Catalog

• Developed a coaching-based training program for new managers.
• Conducted a training needs asssessment to determine current and suggested improvement for IT and training for the catalog division.

True Value Company

• Conducted a series of focus groups to provide direction and to focus to client efforts that address work/life balance issues/concerns of employees.

Walgreens

• MS Office, MS Project, Lotus Notes upgrade for corporate offices.
• Developed and delivered customized customer service training that includes role play to practice real life situations.
• Delivered presentation skills training several times a year to various personnel and departments.
• Developed and delivered training sessions for the National Convention on topics which included time management, delegation, prioritization and scheduling. (Audience 5,000+)
• Customized several classes for Walgreen Corporate Campus (presentation skills, time management, meeting facilitation, project management)
• Developed and conducted a highly customized problem solving/project management training for a targeted audience that supports operations.
• Developed e-learning modules using applications such as Flash, Lectora, RoboDemo, Dreamweaver, and RoboHelp.
• Provided Quality Assurance for the Performance Development Team creating e-learning modules for the purchasing department.
• Designed, developed and delivered training for intact teams.

ULTA

• Delivered multiple effective presentation skills workshops for district, regional, and director management teams.
• Delivered train the trainer workshop for subject matter experts.