Insurance Industry

With a focus on appraising and controlling risk, it is critical that insurance businesses are able to effectively communicate programs, policies and details to customers.  TrainSmart has worked with organizations to improve verbal and written communication processes to ensure that information is accurate and professional.  Our ability to analyze needs and develop creative solutions provides organizations with a solid approach to improvement that includes training, coaching, and process changes.

Insurance Clients include: 

Allstate

• Designed and developed new product training programs and enhanced a new agent training program

Blue Cross/Blue Shield

• Reviewed, analyzed, and recommended significant changes to a call center training program.
• Delivered class for the BCBS University which are not limited to Situational Leadership II, Team Building, Train-The-Trainer, and Business Writing.
• Facilitated multiple three-day train-the-trainer workshops.

Universal Casualty Company

• Conducted a training needs assessment to determine top four learning needs for the company.
• Developed four training programs to address the gaps of the Claims Department.