Industries TrainSmart Works With

For over 20 years TrainSmart has been providing solutions to our clients in numerous industries in the arenas of technology, performance and process improvement.  We provide services that will identify opportunities for improvement in all areas of the organization and then incorporate sound assessment, development and delivery practices into client-specific needs.  Our tailored approach has been successful in  exceeding  client expectations on a consistent basis.  

Manufacturing

Manufacturing organizations need to ensure that they have strong leadership, solid processes, technical proficiency, and robust customer service and sales skills.  Our work with manufacturing clients has included assessment and training on a variety of skills that include improved leadership and communication, enhanced problem solving abilities, greater proficiency with technology tools, persuasive presentation skills and effective project management.  We have experience with training lean manufacturing principles such as Process Mapping, Six Sigma, and Total Quality Management (TQM).

Manufacturing Clients include:  The Chamberlain Group, Eisenmann Corporation, Gentex Corporation, Encost, Miller Brewing, Power Packaging, Thermo-Fisher Scientific, and  Penray. 

Financial

The Financial Services Industry is a highly competitive service and solutions market.   Management and support personnel need solid customer service, sales, problem solving and communication skills to effectively support their customer’s needs.  TrainSmarts’ experience with assessing skills and providing tailored, facilitator-led or e-learning training will help you with your competitive edge.  We have designed, developed and delivered training in sales, technology tools, leadership programs, and customer service specifically for clients in the financial services industry.

Financial Clients include:  Discover Financial Services, Michealson & Messinger, Nykiel Carlin, First Michigan Banks and Harris Bank.

Pharmaceutical

Pharmaceutical and Health Care businesses have a strong focus on processes and customer relationships.  TrainSmart has had extensive experience with assessing needs, designing, developing, and delivering training programs in the areas of customer service, presentation skills, technology tools, leadership and sales.  Specific training that we have  implemented include Customer Relationship Management (CRM),  Sales Force Automation (SFA), SAP , Documentum, SOP  Protocols and Procedures, Core Dossier,  Sandler Sales training, Technical and Business Writing, and Change Management. 

Pharmaceutical and Health Care Clients include:  Abbott Labs, TAP Pharmaceuticals, American Pharmaceutical Partners, Hollister Incorporated, Momenta Pharmaceutical, Monsanto, Pharmacia, Pfizer, Inc., Searle, Wyeth Laboratories

Airline

Customer Service is critical to passenger satisfaction and repeat business in the airline industry.  TrainSmart assisted United Airlines in evaluating and improving a five-week ticketing course for ticket agents designed to improve a full range of frontline customer service activities.  Those activities include assisting passengers with check in, ticketing, making or changing reservations, answering questions about flight schedules and fares, and tagging luggage.

Construction

The construction industry needs to manage multiple pieces of data for effective execution of projects.  TrainSmart developed enhancements to Northern Builders Timberline database to improve their purchase order, lease and property management components.   We can assist you with improving your technology and increasing management skills.

Education

The education industry comprises of academic institutions; vocational, elementary, and secondary schools; and companies that provide educational and training services.   TrainSmart has worked will many levels of the education market providing training needs assessments, project management training, and development of training materials for various programs.

Food Services

The Food Service industry covers a wide-range of services from selling, marketing and distributing food products to preparation and serving customers.  TrainSmart’s experience in the food service industry has included assessing processes, technology proficiency and communication skills followed by developing and delivering tailored training programs to employees at all levels.

Food Service Clients include:  C.J. Vitner’s, McDonald’s Corporation, BiRite Foodservice, Nutrasweet 

Government

Government organizations are focused on processes and tools that improve efficiency and communication.  TrainSmart has provided assessment of processes and developed and delivered training to improve project, time, and resource management.

Government Clients include:  City of Kalamazoo, NASA – Johnson Space Center/Houston, United States Post Office

Insurance

With a focus on appraising and controlling risk, it is critical that insurance businesses are able to effectively communicate programs, policies and details to customers.  TrainSmart has worked with organizations to improve verbal and written communication processes to ensure that information is accurate and professional.  Our ability to analyze needs and develop creative solutions provides organizations with a solid approach to improvement that includes training, coaching, and process changes.

Insurance Clients include:  Allstate, Blue Cross/Blue Shield, Universal Casualty Company

Non-For-Profit

Not-for-Profit organizations need to effectively and persuasively communicate their goals and mission to achieve success.  Written and verbal communication skills are critical components for all levels of personnel.  Our background with not-for-profits include facilitation of customized communication and presentation skills workshops, as well as computer based training for proprietary software

Not-for-Profit Clients include:  Chicago Project for Violence Prevention, Georgia HAP Administrators, Rotary International, Prevent Blindness America and Underwriters Laboratories, Inc.

Retail

From corporate down to the retail facility, processes, technology and communication must all work together for a successful retail organization.  TrainSmart has worked with many levels of the retail business.  Our ability to carefully assess and analyze needs and provide creative solutions has allowed us to provide technology training, customized presentation skills training and coaching, customer service workshops and improve meeting facilitation skills.

Retail Clients include:  Luna Carpet, Moore Business Forms. Spiegel Catalog, True Value Company, Walgreens, ULTA

Utilities

The ability to efficiently deliver utility services such as gas, electric and water and interact effectively with customers require constant focus on improving processes and communication skills.  TrainSmart has worked with utility companies to manage usability and documentation teams for an enhanced customer management software program, developed and delivered customer service and communication skills training, and created web-based training for improved product knowledge.

Utilities Clients include:  Gas Technology Institute, Miracle Gas Dispatch, NIPSCO, ComEd, Amoco/BP