Pharmaceutical

Pharmaceutical and Health Care businesses have a strong focus on processes and customer relationships.  TrainSmart has had extensive experience with assessing needs, designing, developing, and delivering training programs in the areas of customer service, presentation skills, technology tools, leadership and sales.  Specific training that we have  implemented include Customer Relationship Management (CRM),  Sales Force Automation (SFA), SAP , Documentum, SOP  Protocols and Procedures, Core Dossier,  Sandler Sales training, Technical and Business Writing, and Change Management. 

Pharmaceutical and Health Care Clients include: 

Cole Parmer

Developed and delivered training materials for a proprietary customer relationship management system.

Delivered train-the-trainer to subject matter experts

Provided ongoing training for the Cole Parmer University in topics not limited to business writing, train-the-trainer, business writing, emotional intelligence, consultative selling, active listening/conversation smart.

Northfield Labs

Developed a database to track the synthetic blood bags.

Developed and implemented a process which monitors and establishes the cleanliness of the labs.

XIBI, China Tech

Delivered a train-the-trainer for