Case Study: On-Boarding Re-Design

Client

One of the top four U.S. credit card companies in the world.

Situation

The client had implemented a new three-week, on-boarding program for MBAs the preceding year. While the program was successful overall, there was significant feedback regarding the lack of interactivity and the need for more participant involvement throughout the program. TrainSmart was retained to enhance the course design and develop meaningful participant activities.

Engagement

TrainSmart began by reviewing a comprehensive evaluation document prepared by former participants and client staff as well as reviewing the training materials themselves. Based on this comprehensive review, TrainSmart did the following:

• Reduced PowerPoint slides by 150% by identifying core information and concepts to be retained and covered in presentations/discussions. (The balance of the information was either omitted or prepared as reference materials.)

• Created a variety of activities to engage participants in essential learnings. Activities included financial problems, case studies, panel discussions and scavenger hunts getting to know key management personnel as well as participant peers and the like.

• Resequenced the order in which topics were presented to provide a more logical flow to course modules.

• Worked with an ex-participant group in developing and conducting a business case simulation.