Case Study: International Training Audit

Client

Leading global manufacturer of garage door openers

Situation

The client’s manufacturing site in Mexico wished to have a third-party assessment of the training department’s learning management system and its overall performance in meeting the needs of its internal clients. TrainSmart was retained to conduct a training department audit.

Engagement

The two phases of this project involved data collection and report preparation. The data collection phase involved:

• Focus groups
• Individual interviews with department heads and senior management
• Review of elearning and paper-based modules

Based on the analysis of the data and information collected, TrainSmart prepared a report listing a series of “opportunities” for improvement. Each opportunity included the following:

• Comments
• Recommendation
• Best practice
• Suggested next steps
• Urgency of addressing
• Estimated implementation time and effort