People Skills & Professionalism

Overview

This course is designed to provide an understanding of how to project a more professional image to create credibility and respect. It will also help build stronger relationships with co-workers, managers and employees.

The Problem

• The workplace has become a casual and stressful environment
• We do not respect or value others opinions and differences
• Our professionalism needs work

Our Solution
To Learn...

• What it means to be a professional.
• The benefits of being professional.
• How to create and project a positive image.
• Skills to work positively and professionally with others.
• How to communicate more professionally.
• Ways to “sell” yourself and your ideas to others.

Course Outline

• People Skills
• Professionalism: Defined, qualities of a professional, benefits of being professional
• Projecting A Positive Image: First impressions, visual cues, little things that count
• Working With Others: Understanding behaviors, building relationships
• Networking: Where to network, how to network
• Communicating Professionally: Written etiquette (letter and email), verbal etiquette (phones and meetings), the words you say, how you say it
• Marketing Yourself: Selling ideas, selling yourself, gaining confidence
• Action Plan For Success