Conversation Smart: Conversation Skills Training

Overview

This one day seminar examines how leaders coach, communicate, praise, and model crucial conversational behaviors. The purpose of Conversation SMART™ is to provide you with techniques to enhance your communication skills and increase your results during critical conversations. “Supervisors, team leaders, all levels of management will learn how to conduct those challenging conversations by using tact and confidence. This is accomplished by planning and rehearsing the conversation which will be practiced using specific strategies that can create mutual respect and understanding and open channels of communication.

Conversation SMART™ addresses critical conversation; those conversations that involve emotions and/or high risks. Planning and rehearsing the conversation will provide you with positive results.

The Problem

• Diversity Issues, Authority Issues, Performance and Meeting Management, Poor Teamwork and Persistently Poor Quality, Safety Problems, Failure to Deliver, Stalled Change Effort, Over and Under Managing, Lack of Innovation

Our Solution
To Learn...

• How attitudes and skills are necessary to conduct conversations.
• How being a good listener will improve your overall communication with others.
• Active listening skills is a habit and what affects listening.
• How to master emotions that destroy dialogue.
• How to use key listening skills to encourage others to share issues they are fearful of bringing up.
• Skills to avoid getting mired in others’ strong emotions and how to attain the meaning behind their emotions.
• To disagree with others without making them become silent or defensive.
• How to recognize the root cause of our negative emotions.
• To influence our emotions so we get to conversation that will get the results we want.

Course Outline

• Fundamentals of Business Conversations
• Controlling emotional intelligence and avoiding being defensive
• The Conversation Smart™ Model
• Perform the SMART flow in critical conversation: Issue,Mutual purpose, Accountability, Resolution, Action Plan and Recording