Business Communication

Overview

A comprehensive communications course providing the participants withthe knowledge and skills to become an effective communicator. In this interactive course, participants will learn the communication process and understand their communication style. They will learn to quickly organize and create clear, concise and correct written communications. Participants will practice using theories in role plays for successful listening, critical conversations and meetings.

The Problem

• Information not getting to the right people
• Communications are not being comprehended as intended
• Uncomfortable with confronting sensitive or critical issues
• Poor written communications: No flow, Missed deadlines, Spelling and grammatical errors
• Emails that create negative reactions
• Unorganized meetings

Our Solution
To Learn...

• To identify and perform the roles of an effective communicator.
• To demonstrate active listening.
• How to perform critical conversations with confidence.
• To construct written communications efficiently and accurately.
• To facilitate successful meetings.

Course Outline

• Introduction
• Your Role as a Communicator
• Communicating with peers, managers, subordinates: Types of information, Communication model, Filters
• Communication methods: Person, Voice, Written
• Communication components: Verbal, Voice, Visual, Body language
• Communication styles: Understanding your style,
• Communicating to styles, Directing, Analyzing, Supporting, Intuiting
• Quality of Thinking: Attitude levels, Assuming innocence
• Communicating UP!: Challenge process
• Levels of Listening
• Effective Conversations - Speaking: One-on-one, Difficult conversations
• Writing for Results: Plan/Write/Revise, Purpose Statement, Organization, Three C’s, Document planner
• Finishing Touches
• Email Etiquette
• Effective Meetings: Planning, Facilitator checklist, Roles, Agenda, Follow-up/Parking lot