Become A Trusted Technical Adivsor

Overview

Trusted Technical advisors demonstrate the combination of Technical/Business Intelligence (IQ), Emotional Intelligence (EQ), and Operational Intelligence (XQ) that leads to their customers’ increased receptivity to their advice and recommendations. Using IT-specific scenarios, this course teaches IT professionals the communication and influence skills needed to successfully support their clients’ business success.

The Problem

• Technical expertise alone will not lead to successful IT projects
• Lack of communication and influence skills
• Inability to connect with, satisfy, and retain customers
• Decreased internal and external business opportunities

Students Are Taught To Learn...

• The combination of technical/business intelligence (IQ), emotional intelligence (EQ), and operational intelligence (XQ) that leads to success as a Trusted Technical Advisor.
• Strengths and areas for development on the Trusted Technical Advisor Competency Model.
• How to identify and adapt to the style preferences of others.
• How to build trust and credibility with your customers, peers, direct reports, and manager.
• To understand what another person is saying, meaning, and feeling.
• How to successfully present new ideas and get buy-in.
• How to influence others in meetings or one-on-one communications.

Course Outline

• What is a Trusted Technical Advisor?
• Developing Trust & Credibility: Maister’s Trust Equation
• Identifying & Adapting to Diverse Styles
• Getting & Using Feedback
• Seeking to Understand
• Seeking to Be Understood
• Influencing Without Authority
• Making the Most of Conflict

Note: This course can be designed to incorporate a multi-rater feedback survey on key Technical Advisor competencies as a pre-work component.