Business Principles

Our ambition is for TrainSmart to continue as a strong, growing and innovative business long into the future and our solid Business Principles will help us do this.

Our Business Principles apply to all employees, consultants, contractors and others when representing TrainSmart. These Principles sets out specific aspirations and commitments that guide our relations with our customers, employees, shareholders, and partners.

TrainSmart will continue to evolve and adapt to this ever changing world; however, our business practices remain the same. The way we do business is led by our Business Principles, which reflect the basic ideas of fairness, honesty, and a general concern for employees and their continued education.

These Business Principles are:

1. We listen. Our clients’ interests always come first. Experience shows that if we serve our clients well, our own success will follow.

2. Integrity and honesty are the heart of our business. We expect our people to maintain high ethical standards in everything they do, both in their work for the firm and in their personal lives.

3. We aim to maximize long-term value to our customers, vendors and each other.

4. We take great pride in the professional quality of our work. We have an uncompromising determination to achieve excellence in everything we undertake. Though we may be involved in a wide variety of activity, we would, if it came to a choice rather be best than biggest.

5. We stress teamwork. While individuality is always encouraged, we have found that team effort often produces the best results. We have no room for those who put their personal interests ahead of the interests of the firm and our clients.

6. The dedication of our people to the firm and the intense effort given to their jobs are greater than one finds in most other organizations.

7. We constantly strive to anticipate the rapidly changing needs of our clients and to develop new services to meet those needs.

8. We regularly receive confidential information as part of our normal client relationships. To breach a confidence or to use confidential information improperly or carelessly would be unthinkable.

9. Our business is highly competitive, and we aggressively seek to expand our client relationships. However, we must always be fair competitors and must never denigrate other firms.